Released on: October 6, 2007, 2:34 am

Press Release Author: William Smart

Industry: Telecommunications

Press Release Summary: Tarzana (CA) USA, September 9, 2007: TC Tecno, the leading
supplier of call center software and automation solutions on Tuesday hosted a 3 hour
long seminar over benefits of IP based contact centers.
The event brought together views of various experts from the business communications
industry.
The seminar opened at 11:30 am, with an address by the CEO. His prologue drew
attention to the increasing replacement of call centers for IP based contact
centers. The findings of seminar brought various facts into light.


Press Release Body: Tarzana (CA) USA, September 9, 2007: TC Tecno, the leading
supplier of call center software and automation solutions on Tuesday hosted a 3 hour
long seminar over benefits of IP based contact centers.
The event brought together views of various experts from the business communications
industry.
The seminar opened at 11:30 am, with an address by the CEO. His prologue drew
attention to the increasing replacement of call centers for IP based contact
centers. The findings of seminar brought various facts into light.
The major thrust driving the adoption of IP based contact centers is its potential
to reinforce several communication applications and non location-specific call
routing. Besides, IP based contact centers enable agents to access complete control
over necessary functions and information.
While the company disclosed its brand new IP based contact center technology, it
also hosted a live demo to validate its benefits. "Our IP based contact center
software is equipped with recent SIP which multiplies its benefits" said Mr.
Harbinder Sidhu, CTO during the demonstration
The discussion group unanimously acknowledged the leverage of IP based contact
centers in providing improved customer service, minimizing call costs, efficient
call routing and better productivity.
The seminar also threw light over multi-channel communication feature of IP based
contact centers.
TC Tecno is global provider of customer interaction management solutions. Besides,
inbound/outbound call processing TC Tecno's other products include CTI, IVR systems,
VoIP call center software and IP based contact center solutions.
With its easy to use call automation solutions, TC Tecno has generated a steadfast
clientele in the last few years.

To know more about IP based contact centers log on to www.tctecno.com

TC Tecno
18375, Ventura Blvd # 415
Tarzana Ca 91356


Web Site: http://www.tctecno.com/predictive-dialer/predictive-dialers-overview.html

Contact Details: Vancovour
Canada
78102
001-222-436